Product Variations & Substitutions
Flowers are natural and may vary in color or availability. If any flowers in your chosen arrangement are unavailable, we reserve the right to substitute them with flowers of equal or greater value, while maintaining the overall style and color scheme of the arrangement.

Refund Policy
Due to the perishable nature of flowers and chocolates, we do not offer refunds unless the items are received damaged. Any claims regarding damaged products must be submitted within 12 hours of delivery, along with evidence.

Cancellations
Once a booking has been confirmed, it cannot be canceled as the date is reserved specifically for you. In case of order cancellation the amount paid will be held as store credit, which can be used within 30days. Cancellations of events, regular flower or gift orders are not allowed once the order or booking is processed.

Rescheduling Orders
If you need to reschedule your order, this is only allowed once and must be rescheduled to the next day only. Rescheduling requests must be made 12 hours in advance. Rescheduling beyond the next day or repeat rescheduling is not permitted.

Delivery Terms
We deliver across all Emirates except western regions. Our delivery team operates with the utmost efficiency to ensure your orders arrive in the best condition. However, we do not guarantee specific delivery times, as this is subject to courier schedules.